Frequently Asked Questions (FAQ)
Welcome to the Cheap Prime Fares FAQ section!
Welcome to the Cheap Prime Fares FAQ section! Here, you'll find answers to some of the most common questions about our services. If you need further assistance, feel free to contact us.
**1.** How do I book a flight with Cheap Prime Fares?
Booking Process: You can book a flight directly through our website by entering your travel details, selecting your flights, and following the prompts to complete your reservation. Alternatively, you can contact our customer service team for personalized assistance.
**2.** What payment methods do you accept?
Accepted Payments:We accept major credit cards (Visa, MasterCard, American Express), debit cards, Google Pay and other secure payment methods specified on our website. Also take payment In AUD, NZD, USD, CAD & INR. Full payment is required at the time of booking.
**3.** How can I check the status of my booking?
Booking Status: You can check your booking status by logging into your account on our website and navigating to the "My Bookings" section. Alternatively, you can contact our customer service team for assistance.
**4.** Can I make changes to my booking?
Modifications: Changes to your booking, such as altering flight dates or passenger details, may be possible depending on the airline’s policies. Contact our customer service team to request modifications. Please note that change fees and fare differences may apply.
*5.** What is your cancellation and refund policy?
Cancellation & Refunds: Our cancellation and refund policies vary depending on the airline and the type of ticket purchased. Please refer to our Cancellation & Refund Policy for detailed information. For specific inquiries, contact our customer service team.
**6.** How can I apply a promo code or discount?
Using Promo Codes: During the booking process, you can enter your promo code in the designated field on the payment page. The discount will be applied to your total fare. If you encounter any issues, please contact our customer service team for assistance.
**7.** Do I need travel insurance?
Travel Insurance: While not required, we strongly recommend purchasing travel insurance to cover unexpected events such as trip cancellations, medical emergencies, or lost luggage. Travel insurance can be purchased separately from your flight booking.
**8.** What should I do if I have special requests or needs?
Special Requests: For special requests such as dietary preferences, assistance with mobility, or seat selections, please inform us or the airline at the time of booking. We will do our best to accommodate your needs, but availability may vary.
**9.** How do I contact customer service?
Customer Support: You can reach our customer service team via email at [Your Email Address] or by phone at [Your Phone Number]. Our support team is available [Specify Hours] to assist with any inquiries or issues you may have.
**10.** What if I need to cancel my flight?
Cancellation: To cancel a flight, please contact our customer service team as soon as possible. Cancellation policies and fees are subject to the airline’s terms and conditions. Refunds, if applicable, will be processed according to the airline’s guidelines.
**11.** How can I retrieve my booking confirmation?
Booking Confirmation: After booking, you will receive a confirmation email with your booking details and reference number. If you do not receive this email, check your spam/junk folder or contact our customer service team for assistance.
**12.** Are there any additional fees I should be aware of?
Additional Fees: Additional fees may apply for services such as checked baggage, seat selection, and in-flight amenities. These fees are determined by the airline and are not included in the base fare. Check the airline’s policy for details.
**13.** How do I use my referral rewards?
Referral Program: If you’ve participated in our Refer and Earn program, you can view and redeem your rewards through your account dashboard. For more information, visit our Refer and Earn section or contact customer support.
**14.** Can I book flights for groups?
Group Bookings: Yes, we offer group booking services for parties of 10 or more travelers. Contact our customer service team for assistance with group bookings and to receive personalized support.
**15.** What if I have questions not covered here?
Further Assistance: If you have additional questions or need further assistance, please contact our customer service team. We’re here to help and ensure your travel experience is as smooth as possible.
